Privacy Policy

Introduction

At My London Transfer, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you interact with our website, make a booking, or use our services. We are committed to protecting your personal information and complying with the General Data Protection Regulation (GDPR).

By using our website and services, you agree to the terms outlined in this Privacy Policy.

1. Data Collection

We collect personal data from you when you use our website and services, including but not limited to:

• Personal Identification Information: Name, email address, phone number, payment information, and travel details (e.g., pickup location, destination, and date/time of service).
• Booking Information: Details related to taxi bookings, including vehicle preferences and special requests.
• Technical Data: IP address, browser type, device type, cookies, and usage data for analytical purposes.

   

2. Purpose of Data Collection

We collect your personal data for the following purposes:

• To Process Bookings: To complete and manage your taxi bookings, including payment processing.
• To Communicate with You: To send booking confirmations, updates, and promotions related to our services.
• To Improve Services: To analyze website usage and improve our user experience.
• To Comply with Legal Obligations: For tax, accounting, or legal purposes.

   

3. Legal Basis for Data Processing

We process your personal data based on the following legal grounds:

• Performance of a Contract: The processing of your data is necessary to provide the services you have booked (e.g., taxi service).
• Consent: We rely on your consent to process your data for marketing purposes or for non-essential cookies.
• Legitimate Interests: We may process your data for operational purposes or to improve our services, provided this does not override your rights and freedoms.

   

4. Data Sharing and Third Parties

We may share your personal data with the following third parties:

• Payment Processors: For payment verification and processing.
• Service Providers: To facilitate taxi services or other logistical services.
• Legal Authorities: If required to comply with legal obligations.

   

5. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting requirements. Once no longer needed, your data will be securely deleted.

6. Your Rights Under GDPR

As a user, you have the following rights:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can correct any inaccurate or incomplete data we hold.
• Right to Erasure: You can request that we delete your personal data, subject to certain conditions.
• Right to Restrict Processing: You can request that we limit the processing of your data.
• Right to Data Portability: You can request a copy of your data in a structured, commonly used format.
• Right to Object: You can object to the processing of your data for certain purposes, including direct marketing.

To exercise these rights, please contact us at info@mylondontransfer.com.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. This includes using encryption, secure servers, and other security protocols to ensure the safety of your data.

8. Cookies and Tracking Technologies

We use cookies to enhance your experience on our website, analyze site usage, and provide relevant advertising. By using our website, you consent to the use of cookies.

You can manage your cookie preferences through your browser settings, but please note that some features of our website may not function properly if you disable cookies.

9. International Transfers

If we transfer your personal data outside of the European Economic Area (EEA), we will ensure appropriate safeguards are in place, such as using Standard Contractual Clauses, to protect your data in accordance with GDPR.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us at:

My London Transfer
Email: info@mylondontransfer.com
Phone: +44 20 3002 9034
Address: 450 Bath Rd, Longford, West Drayton UB7 0EB, United Kingdom